مناقصه Ivanti ITSM System & Endpoint Management

شرح آگهی:

Ivanti ITSM System & Endpoint Management
-Web Based application (Responsive design)
-Solution is one of the ITSM classified based on the Gartner magic quadrant latest report.
-Have Mobile application
-Remote support tool to support and control end user device remote assistance
-Ability to integrate with third-party enterprise applications (ERP/ monitoring tool ...)
-End user look and feel personalization and easiness of use
-Arabic interface for End-users
-The system should support 5 concurrent analyst licenses and admin licenses and unlimited number of employees
-The solution should support unlimited number of end-users
-The solution can use Active Directory accounts for authentication.
-The solution can achieve SS
- process and/or migration tools available to load content from legacy systems
-support IVR integration
-ability to meet backup, restore, high-availability and disaster recovery
-The solution can integrate with Active Directory for import of users and meta data (such as phone number, manager, country, department etc.) User metadata is accessible from an open ticket.
-The system should provide different level of privileges and authentications for the users that will restrict their access to the data
-The system should allow attachment uploading
-Should provide ticket categorization
-Should provide severity for each ticket
-Should provide efficient search criteria
-Should provide dashboards and KPIs on the tickets
-Should provide customizable workflow for the...

شرایط آگهی:

Closing Date:02/10/2022

برگزار کننده: Irbid District Electricity Co - Jordan

منطقه: کشور اردن

تاريخ انتشار: 1401/07/07

مهلت دريافت: اعلام نشده

مهلت ارسال: 1401/07/10

تاريخ بازگشايی: اعلام نشده

نوبت اعلام: اعلام نشده

شماره آگهی: 97/2022

منبع: Irbid District Electricity Company - Jordan

تلفن: اعلام نشده

فکس: اعلام نشده

ایمیل: اعلام نشده

وب سایت: اعلام نشده